Privacy Policy

1. Who this policy applies to

This policy applies to people who use CrewCommute, including:

• staff members who create a CrewCommute profile
• drivers who offer rides
• riders who request lifts
• organisation contacts or administrators who help manage a pilot or workplace rollout

In this policy, "CrewCommute", "we", "us" and "our" refer to Icebreaker Communications and the CrewCommute service.

2. Information we collect

We collect the information needed to provide CrewCommute and help users coordinate rides safely and practically.

This may include:

Account and profile information

• name
• work email address
• mobile number
• organisation or work email domain
• preferred role, such as driver, rider, or both
• usual start location, suburb or pickup area
• worksite or campus
• spare seats, if you offer rides
• PayID details, if you provide them as a driver

Commute and ride information

• saved commute patterns, such as suburb, worksite, usual days, arrival times and finish times
• one-off or recurring rides you post
• rides you request
• ride status, such as pending, accepted, declined, cancelled or completed
• pickup and drop-off details for confirmed rides
• driver status updates, such as leaving, arrived or running late
• optional rider notes, such as pickup details or timing notes

Location-related information

CrewCommute uses location information to help identify practical route matches. This may include:

• the start location, suburb or pickup area you enter
• geocoded coordinates generated from the location you enter
• worksite or campus coordinates
• approximate route and detour calculations

You do not need to use your exact home address. You can use a nearby street corner, station, shops, park or other convenient pickup point.

Payment-related information

CrewCommute does not process payments and does not hold money for users.

If you offer rides, CrewCommute may ask you to provide a PayID so riders can pay you directly after a ride. PayID can be a mobile number or email address linked to your bank account. CrewCommute does not ask for, collect or store your BSB, bank account number or card details.

Technical information

We may collect technical information such as:

• login activity
• authentication and session information
• device/browser information
• error logs
• app usage events needed to operate, secure and improve CrewCommute

3. How we use your information

We use your information to:

• create and manage your CrewCommute account
• confirm that you belong to the relevant organisation
• help you save commute details
• show possible commute opportunities
• help drivers post rides
• help riders search for and request rides
• help drivers accept or decline ride requests
• send ride-related notifications, such as confirmation, pickup or running-late messages
• calculate suggested ride contributions
• support safety and privacy features, such as preventing future matches between users who do not want to ride together again
• provide organisation-level pilot insights, such as broad demand patterns or possible commute clusters
• troubleshoot, secure and improve the service
• respond to support requests or complaints

We do not sell your personal information.

4. What other users can see

CrewCommute is designed to avoid exposing more personal information than is needed.

Before a ride is confirmed

Other staff may see limited ride or commute information needed to assess whether a ride might work, such as:

• first name
• broad suburb or route direction
• worksite
• approximate timing
• whether a ride may be on route
• suggested contribution

Your exact address, mobile number, email address and PayID are not shown publicly.

After a ride is accepted or confirmed

A confirmed ride partner may see information needed to coordinate the ride, such as:

• your name
• pickup or drop-off details relevant to that ride
• ride timing and status updates
• optional notes you choose to provide for that ride
• PayID details, where needed for the rider to pay the driver directly

CrewCommute does not display your mobile number to other users unless this is clearly stated in the app or you choose to share it yourself. We may use your mobile number to send ride-related SMS notifications.

5. What organisations can see

An organisation participating in a CrewCommute pilot may receive admin or reporting information to help manage the pilot and understand whether shared rides may be useful for staff.

This may include:

• names and work email addresses of staff who have registered for CrewCommute using that organisation's email domain
• number of staff registered
• number of drivers, riders or users open to both
• number of saved commute interests
• broad suburb, campus or route-cluster patterns
• ride and request activity
• estimated environmental or parking-related insights where available

CrewCommute aims to avoid giving organisations individual-level commute details unless there is a clear operational need and the user would reasonably expect it.

Organisation reports should be aggregated where possible, especially in small groups, so individual staff members cannot be easily identified.

Organisation administrators should not be shown users' PayID details, private ride notes, exact home/start locations, or “don’t match me again” choices unless this is clearly required and disclosed.

6. How ride matching works

CrewCommute uses the information users provide, such as start location, worksite, date, time and role preference, to show possible ride matches.

A match does not mean a ride is booked. A ride only happens when a rider requests a lift and the driver accepts.

Saved commute information may be used to show possible opportunities, but it does not automatically create a ride or request.

7. How payment works

CrewCommute suggests a fair contribution towards a ride's running costs. This helps riders and drivers avoid the awkwardness of working out what feels reasonable.

Payment is handled directly between the rider and driver on an honour system. CrewCommute does not process payments, hold funds, confirm that payment has been made, chase unpaid contributions or resolve payment disputes.

Drivers can provide a PayID so riders can pay them directly after a ride. PayID can be a mobile number or email address linked to the driver's bank account. This means the driver does not need to share BSB or account number details.

If users do not use PayID, they may agree on another payment method between themselves.

8. SMS and email notifications

CrewCommute may send emails or SMS messages related to your account or rides, such as:

• login or verification codes
• ride request alerts
• ride confirmation messages
• driver status updates, such as leaving, arrived or running late
• important service or pilot updates

We use third-party providers to send these messages. These providers only receive the information needed to deliver the message.

9. Third-party service providers

We use service providers to operate CrewCommute. These may include providers for:

• app hosting
• database hosting
• email delivery
• SMS delivery
• location/geocoding
• analytics, logging or error monitoring
• website hosting

These providers may process personal information on our behalf. We aim to use providers that have appropriate security and privacy practices.

Some providers may store or process information outside Australia. Where this occurs, we take reasonable steps to protect the information.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• authenticated access
• organisation email-domain controls
• limited admin access
• encrypted connections where available
• database access controls
• role-based access where practical
• monitoring and logging
• limiting the amount of personal information shown before a ride is confirmed

No online service can guarantee absolute security. Users should also take care when choosing pickup locations, sharing notes and coordinating rides.

11. Data retention

We keep personal information for as long as needed to provide CrewCommute, support pilots, meet legal obligations, resolve disputes and improve the service.

We may retain some de-identified or aggregated information for reporting, research or service improvement.

Users can contact us to ask about deletion of their account or personal information.

12. Accessing or correcting your information

You can update some of your CrewCommute information in your profile.

You can also contact us to request access to, or correction of, personal information we hold about you.

We may need to verify your identity before responding.

13. Deleting your account

You can request that your account be removed by contacting us.

We may need to retain some information where required for security, legal, reporting or dispute-resolution purposes, but we will take reasonable steps to delete or de-identify information that is no longer needed.

14. Data breaches

If we become aware of a data breach, we will take steps to assess and contain it.

If we are required to notify affected individuals or a regulator, we will do so in accordance with applicable law.

15. Children and young people

CrewCommute is intended for workplace use by staff members of participating organisations. It is not intended for children.

16. Changes to this policy

We may update this Privacy Policy as CrewCommute changes. The latest version will be available on the CrewCommute website.

17. Contact us

For privacy questions, requests or complaints, contact: